The Continuous Quality Improvement department is one of the vital departments in The Specialty Hospital, it oversees quality management and performance improvement issues in all areas and functions of the hospital. It aims to continually improve the quality of services and patient care processes and outcomes.
Mission of the Department To provide continuous quality improvement through coordinating the quality issues overall the hospital controlling and monitoring departments performance, Improving the quality of services , sustaining the best results achieved, in order to improve the patient safety and customer satisfaction. Vision of the Department To be the first choice reference in hospitals both in and outside Jordan ,regarding qualtiy programs, and the most modern state of art technologies. The Office of Quality Management is divided into several units with complementary functions. These are:
Assists departments and committees in developing their plans and required policies and procedures, to ensure systematic approach which decrease variation in performance.
Incident reporting, investigation and tracking systems were developed and implemented to ensure all risks are identified and prevented before occurring, and to ensure all causes behind incidents are identified using Failure Mode And Effects Analysis (FMEA), and using different Root Cause Analysis tools to help initiate the suitable and needed corrective actions.
To track performance improvement in various departments and units, PI indicators were defined for each department or service offered at specialty hospital . Data collection about these indicators occurs on a monthly basis. Analysis of the results also allows for improvements where deficiencies are identified.
Performance improvement projects are developed within various departments to monitor and improve quality and performance measures according to the methodology for improvement selected and used in Specialty Hospital (FOCUS PDCA):
Takes the minutes of the committee meetings, tracks each committee's activities and progress, and follows up on the committees' policies and performance development.
Oversees all the quality issues related to nursing, monitors their performance with various performance indicators, and aids in establishing nursing policies and procedures.
Is responsible for preparing continuous training plans on the quality concepts and quality tools, Safety issues, new or updated standards requirements, or for new prizes or accreditation systems in the hospital such as accreditation by HCAC, JCI accreditation, HACCP, ISO 9001:2008, ISO 15189, ISO 14001, OHSAS 18001, King Abdullah Award for Excellence.
The Specialty Hospital management made sure that it ensures the safety of the hospital environment and staff as...
Allow me to welcome you to the Specialty Hospital website. We are pleased to present to you here the Specialty...
To provide the highest quality, comprehensive, safe healthcare and education services by highly qualified professionals...
The Specialty Hospital is one of the most hospital well-known medical tourism destinations in the Arab World for...
Dr. Mandy - USA
Medical Provider
Your emergency department was fantastic. In 30 years of practicing medicine in the United States I have never been able to get X-rays, an ultrasound and an MRI done on one of my patients in less than 4 hours. Your hospital's efficiency and timeliness and exemplary and set the standard.Our patient went to the operating theater and had his injury successfully repaired. He is doing well thanks to the great care he received at Specialty Hospital.
Anamaria Trotingher - Romania
Patient
I like to thanks Dr. Basheer Abu Halalh and all the crew at Specialty Hospital , I was in the royal suites, the hospital is perfect and super cleanthe crew is helpful and well educated. I want to thank every one who helped me and made my stay there as perfect as possible
Artom Neekono - USA
Medical Provider
To the men and women that make up the wonderful staff of Specialty Hospital, thank you for the care and professionalism that you have consistently provided to all that came through you doors. You have provided a piece of mind knowing that our patients will have the best care possible in what would be normally be a very difficult situation. Thank you from the bottom of my heart
Her Majesty Rania Al-Abdullah
Jordan
I would like to highly express my admiration for your distinguished efforts that contributes to the development of the medical sector and to our county. I am pleased to express to all the staff at this outstanding medical institute, my great satisfaction and joy of the superior level the hospital achieved. I applaud for these great efforts and I support you to proceed for further achievements
Noura Al Shaaban - Saudi Arabia
Member of the Saudi Shura Council
Through my tour at the hospital I was very pleased with the professional touch in dealing with patients from all countries, and I was impressed by the presence of the advanced equipment in all medical specialties, excellence in dealing with visitors and the quick procedures. Your most important feature is the presence of the best specialized consultants that made me feel comfort and reassured that the citizens of Saudi are receiving good care here
LT. Chire Reilly - USA
White House Medical Unit
Thank you for your welcoming hospitality and for showing us your beautiful hospital, we look forward to working with you now and in the future
HRH Prince Ghazi Bin Mohammed bin Talal
Jordan
It is my pleasure to register my pride and appreciation to the employees of this outstanding medical facility for the management, doctors, nurses and for what we have seen from the warm hospitality, honor and care of the great profession ... I wish you success and good luck in serving mankind in our beloved Jordan under the Patronage of His Majesty King Abdullah II Ibn Al Hussein
Dr. Cris Mandy - USA
Medical Provider
Your hospital is excellent and state of the art. It is equivalent to our best hospitals in America. Your commitment to medical education is evident and serves as an investment into the future of health care in Jordan.We appreciate the great care you have provide our ill and injured American patients.
Fatima Khaled Al Bashir - Sudan
The Wife and first cousin of Sudanese president
Thank you very much Specialty Hospital for the warm welcoming and the good treatment we found, and we noticed the good reputation of the hospital's staff from administrative to doctors and we ask God to bless them
Dr. Nabil Al–Sharif
Former Minister of Media & Communication in Jordan
Without exaggeration, I say that this medical institute provides great services around the clock to the citizens of Jordan, Arab patients and Jordan's visitors. The Specialty Hospital name in people's minds is connected to care and trust, which is a pride for our country and our medical institutes.
Andera Reichlin - Switzerland
Ambassador
I would like to express the gratitude of the Swiss Embassy in Jordan for all what the Specialty Hospital, doctors, health and administrative personnel have done for the two injured patients.
Tukunobu kita - Japan
Kyushu University
We visited this hospital as field research on medical tourism. The doctors kindly introduced the facilities and explained to us everything. We learned that Specialty Hospital has well-trained staff and good equipment as well as sophisticated systems. It has strong appeal for overseas patients
Dr. Anna - Netherlands
Medical Provider
Thank you so much for all the support, help and cooperation in the last few months. Thank you for all the care for our patients and for helping me doing my job over here in Jordan
Dr. Mustafa Othman Ismail
Former Sudanese Presidential Adviser, Former Minister of Foreign Affairs
We have found great welcoming from the doctors and nurses at the hospital, their treatment was distinguished, thanks to the Specialty Hospital family for their great interest and we witness excellence in everything from medicine to equipment and treatment
Dr. Gabriella Vicuna - USA
Medical Tourism Association
It was our greatest pleasure and honor to visit you during the MTA FAM tour. We are extremely impressed with the great quality, technology and talented physicians we found at Specialty Hospital. From the moment you walk through the doors of Specialty Hospital, one feels warmth and hospitality of this great facility
